Privacy Policy

Last Updated: March 31, 2026

This privacy policy is effective immediately.

Introduction

At Plumbing Company La Grange ("Company," "we," "us," or "our"), we respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit our website ("Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• On this Website
• In email, text, and other electronic messages between you and this Website
• When you interact with our online forms, service request tools, or scheduling features

It does not apply to information collected by any third party, including through any application or content that may link to or be accessible from this Website.

Please read this policy carefully to understand our practices regarding your information. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website, including through any of its features, or provide any information about yourself to us, including your name, address, telephone number, or email address.

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.

Information We Collect About You

We collect several types of information from and about users of our Website, including:

• Personal information by which you may be identified, such as your name, postal address, email address, telephone number, and details about your plumbing service needs
• Information that is about you but does not individually identify you
• Information about your internet connection, the equipment you use to access our Website, and usage details

Information You Provide to Us

The information we collect on or through our Website may include:

• Information you provide by filling in forms on our Website, such as our service request form or contact form, including your name, phone number, email address, and a description of your plumbing issue
• Records and copies of your correspondence (including email addresses) if you contact us
• Your search queries on the Website

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, and other communication data
• Information about your computer and internet connection, including your IP address, operating system, and browser type

This information helps us improve our Website and deliver a better, more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns
• Store information about your preferences, allowing us to customize our Website according to your interests
• Speed up your experience
• Recognize you when you return to our Website

Technologies We Use

The technologies we use for automatic data collection may include:

• Cookies (Browser Cookies): A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website.
• Web Beacons: Pages of our Website may contain small electronic files known as web beacons that permit the Company to count users who have visited those pages and for other related website statistics.

Third Party Use of Cookies and Tracking Technologies

Some content or applications on the Website are served by third parties, including content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you
• To provide you with information, products, or services that you request from us, including plumbing estimates, service scheduling, and follow up communications
• To contact you regarding your service request or inquiry
• To notify you about changes to our Website or any services we offer
• To improve our Website, services, and customer experience
• To fulfill any purpose for which you provide it
• For any other purpose with your consent

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To contractors, service providers, and other third parties we use to support our business, who are bound by contractual obligations to keep personal information confidential
• To a buyer or other successor in the event of a merger, reorganization, dissolution, or other sale or transfer of some or all of the Company's assets
• To fulfill the purpose for which you provide it (for example, if you give us your phone number to schedule a plumbing appointment, we will use it to contact you about that appointment)
• For any other purpose disclosed by us when you provide the information
• With your consent

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including responding to any government or regulatory request
• To enforce our rights arising from any contracts entered into between you and us
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others

Your Choices About Your Information

We strive to provide you with choices regarding the personal information you provide to us:

• Tracking Technologies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may not function properly.
• Accessing and Correcting Your Information: You may contact us to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. We ask you not to share any personal access credentials with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

Your California Privacy Rights

California Civil Code Section 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, please contact us:

• Phone: (607) 477-0201
• Email: [email protected]
• Online: Contact Form

Thank you for visiting our Website and trusting Plumbing Company La Grange with your plumbing needs.